Returns and refunds

1. 14-day right to cancel

If you are a consumer, you have fourteen (14) days from receipt of your order to cancel it, without giving a reason. Notify us of your decision by email at info@kcberry.com quoting your quote or invoice number and the items concerned. This right is set out in section 6 of our terms and conditions of sale.

2. Condition of returned products

Products must be returned to us complete, in their original packaging, unopened, unused and untinted, with their labelling intact. Our resins and powders are application products: a bucket with a broken seal can no longer be resold or accepted back. A partial refund or deduction may apply if the packaging has been damaged to the point of preventing resale.

3. Products excluded from return

• colours mixed or personalised to your specification;
• buckets, containers and bags that have been opened, used or already mixed;
• products whose use-by date has passed since receipt;
• samples and colour charts supplied free of charge.

4. Sending your return

Once you have notified us, send the products back within 14 days to the return address we provide in writing. Return shipping costs are at your expense, unless the return is due to an error on our part or a non-conforming product. We recommend using a tracked courier and careful packaging: the products travel at your risk until they are received at the return address given.

5. Damaged or missing parcels

Check the pallet or parcels in the presence of the courier. In the event of damage or a missing item, note precise reservations on the delivery note and let us know within 3 working days at info@kcberry.com, with photographs of the packaging and contents. We will then arrange a replacement at no cost to you.

6. Non-conforming or defective products

A product that does not match your order or that has a defect is covered by the statutory guarantees on conformity and hidden defects, described in section 7 of our terms and conditions of sale. We will arrange collection at our expense, followed by replacement or refund at your choice, within the limits set out by law. Issues arising from installation not carried out in line with the technical data sheets, or on an unsuitable substrate, are not covered under this section: we remain available for a technical assessment.

7. Refunds

Refunds are issued within 14 days of receiving the returned products, or proof of their dispatch, using the same payment method used for the order. The refund covers the price of the products and, in the case of a full cancellation, the standard delivery charge originally paid.

8. Avoiding a return: order accurately

The best way to avoid a return is to confirm quantities and colour before purchasing. Request a sample, test the colour on site at different times of day and have your measurements checked: we calculate quantities free of charge, remotely, based on your surface area via a quote request. You can also reach us on +351 966 631 226.